Shipping Information

We currently offer a number of shipping options ranging from Royal Mail's standard services, 'Tracked & Signed' services and a *DHL Next Day service.

Orders items are shipped from our fulfilment centre in the UK. We aim to dispatch orders placed before 1 PM the same day. Orders placed after 1 PM will be dispatched the next day.

For standard delivery, the below information can be used as a guide:

UK orders should arrive within 24-48 hours after you receive notification of dispatch.

European orders are usually delivered within 1 to 2 weeks after you receive notification of dispatch.

Orders to the rest of the world can often take 2 or 3 weeks to arrive.

*Please note although this service is referred to as 'Next Day' a number of factors such as import & customs can slightly slow this service.

Returns Policy

Please make sure you carefully check your order before finalising your purchase.

Exchanges/Refunds will be given up to 14 days from when the product was received.

Exchanges/Refunds must also meet the following criteria:

  • They must be in original condition.
  • For clothing, items must be unwashed and unworn.
  • In the original packaging.
  • Tags must still be attached.

Please note,  if a return is found to not meet the above conditions it will not be accepted.

We cannot refund your original postage costs.

You are liable for your own return postage costs. However if the return is due to receiving faulty or damaged goods, we will refund the return postage costs.

We are unable to offer refunds/exchanges for the following items.

Sale Items.
Gift cards.
Underwear garments.
Headwear.

To return of exchange an item please click below to enter our returns portal:

RETURNS PORTAL

For more help please contact clothing@themotusprojects.com