Shipping & Customs Information
We currently offer a number of shipping options ranging from Royal Mail's tracked services and a *DHL Express service.
For the majority of EU countries, customs & duties are now prepaid so you will not have any unexpected charges when you receive your goods.
Due to many countries still experiencing delays & confusion to import/customs systems, we cannot however guarantee that they will not try to bill you, even if we have submitted the correct paperwork on our end.
If this happens, the international delivery company will advise you of the amount due, and you must pay these charges before they can deliver your goods. If you do not pay within the time the carrier specifies, the order will be automatically returned to our warehouse in the UK. Upon receipt of the goods there, we will refund you but we will deduct the shipping costs.
Please make sure you carefully check your order before finalising your purchase.
Exchanges/Refunds will be given up to 30 days from date of purchase.
Exchanges/Refunds must also meet the following criteria:
- They must be in original condition.
- For clothing, items must be unwashed and unworn.
- In the original packaging.
- Tags must still be attached.
Please note, if a return is found to not meet the above conditions it will not be accepted.
We cannot refund your original postage costs.
You are liable for your own return postage costs. However if the return is due to receiving faulty or damaged goods, we will refund the return postage costs.
We are unable to offer refunds/exchanges for the following items.
Underwear garments & socks.
To return of exchange an item please click below to enter our returns portal:
For more help please contact email@example.com