Shipping & Returns Information

Shipping Information

We currently offer Royal Mail's Tracked service as standard as well as DHL's Express service.

Orders items are shipped from our warehouse in the UK. We aim to dispatch orders within 24-48 hours of being placed.

For standard delivery, the below information can be used as a guide:

UK orders should arrive within 24-48 hours after you receive notification of dispatch.

European orders are usually delivered within 1 to 2 weeks after you receive notification of dispatch.

Orders to the rest of the world can often take 2 or 3 weeks to arrive.

Customs Charges

Please note, if you are not in the UK you may be charged import duty and VAT or other taxes (which are all imposed by your government) when the items arrive. From 1st January 2021 that includes EU countries.

The international delivery company will advise you of the amount due, and you must pay these charges before they can deliver your goods. If you do not pay within the time the carrier specifies, the order will be automatically returned to our warehouse in the UK. Upon receipt of the goods there, we will refund you but we will deduct the shipping costs.

Returns Policy

Please make sure you carefully check your order before finalising your purchase.

Exchanges/Refunds will be given up to 21 days from when the product was received.

Exchanges/Refunds must also meet the following criteria:

They must be in original condition.
For clothing, items must be unwashed and unworn.
In the original packaging.
Tags must still be attached.

Please note, if a return is found to not meet the above conditions it will not be accepted.

We cannot refund your original postage costs.

You are liable for your own return postage costs. However if the return is due to receiving faulty or damaged goods, we will refund the return postage costs.

We are unable to offer refunds/exchanges for the following items.

Sale Items.
Mystery Boxes.
Gift cards.
Underwear garments.
Headwear.

To return of exchange an item please click below to enter our returns portal:

RETURNS PORTAL

For more help please contact clothing@themotusprojects.com