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Returns & Exchanges

RETURNS POLICY

Please make sure you carefully check your order before finalising your purchase.

Exchanges/Refunds will be given up to 30 days from date of purchase.

Exchanges/Refunds must also meet the following criteria:

  • They must be in original condition.
  • For clothing, items must be unwashed and unworn.
  • In the original packaging.
  • Tags must still be attached.

Please note,  if a return is found to not meet the above conditions it will not be accepted.

We cannot refund your original postage costs.

You are liable for your own return postage costs. However if the return is due to receiving faulty or damaged goods, we will refund the return postage costs.

We are unable to offer refunds/exchanges for the following items.

Sale Items.
Mystery Boxes.
Gift cards.
Underwear garments & socks.
Headwear.

To return of exchange an item please click below to enter our returns portal:

RETURNS PORTAL

For more help please contact clothing@themotusprojects.com

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