For clothing related issues, you will find the answer to most questions in our FAQ.
For non clothing related matters please use store@themotusprojects.co.uk
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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The Benefits Of Registering:
Shipping Information
We currently offer a number of shipping options ranging from Royal Mail's standard services, 'Tracked & Signed' services and a *DHL Next Day service.
*Please note although this service is referred to as 'Next Day' a number of factors such as import & customs can slightly slow this service.
Please make sure you carefully check your order before finalising your purchase.
Exchanges/Refunds will be given up to 14 days from when the product was received.
Exchanges/Refunds must also meet the following criteria:
Please note, if a return is found to not meet the above conditions it will not be accepted.
We cannot refund your original postage costs.
You are liable for your own return postage costs. However if the return is due to receiving faulty or damaged goods, we will refund the return postage costs.
We are unable to offer refunds/exchanges for the following items.
Sale Items.
Gift cards.
Underwear garments.
Headwear.
To return of exchange an item please click below to enter our returns portal:
For more help please contact clothing@themotusprojects.com
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